Law on Financial Commissioner

Source: President of Russia – The Kremlin – English

The federal law defines the legal status of the commissioner for the rights of financial service consumers (Financial Commissioner), the procedure for out-of-court settlement of disputes between consumers and financial organisations, as well as a legal framework for interaction between financial organisations and the financial commissioner.
The position of Financial Commissioner has the authority to consider requests by financial service consumers to satisfying property-related claims made against financial organisations that provide financial services to them.